LJ
Lisa J
1 reviews | Active since Jul 2016
04 May 2020, 10:57
Exceptionally bad service when trying to claim from Guardrisk Insurance (HIC Underwriters)
Wow... when I phoned HIC Underwriting Managers who is being underwritten by Guardrisk Insurance to submit a claim for an electric fence that was cut... the claims consultant Lily could not care less. She basically refused to help me or register the claim. I need get my own reports and then I must email an email address to submit a claim. I am all for going digital... but when I need to submit a claim, I would appreciate some human effort and some human being on the other side of the phone being a little more humane and compassionate. Lily, if you do not like your job, please quit. Do not treat customers the way you treated me this morning.
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Replies (2)
Guardrisk Insurance's replyOfficial
04 May 2020, 11:24Dear Lisa J
Thank you for raising your concerns with us.
We are currently investigating your complaint and we will be in contact shortly to assist further.
Yours Sincerely
The Guardrisk Team
Guardrisk Insurance's reply04 May 2020, 11:24
Official
Dear Lisa J
Thank you for raising your concerns with us.
We are currently investigating your complaint and we will be in contact shortly to assist further.
Yours Sincerely
The Guardrisk Team
Guardrisk Insurance's replyOfficial
04 May 2020, 17:17Dear Lisa
By now you would have received the claims forms via e-mail from HIC.
It is important to note that claims are not captured telephonically at HIC, but rather that a claim form needs to be completed in order to report a claim. As advised by Lily earlier today that a quote for repairs also needs to be obtained in order to deal with your claim efficiently.
We encourage you to contact your broker to ensure the documents reach HIC soonest.
We apologise that you were dissatisfied with the process communicated and hope our response herein clarifies the approach.
Kind Regards
The Guardrisk Team
Guardrisk Insurance's reply04 May 2020, 17:17
Official
Dear Lisa
By now you would have received the claims forms via e-mail from HIC.
It is important to note that claims are not captured telephonically at HIC, but rather that a claim form needs to be completed in order to report a claim. As advised by Lily earlier today that a quote for repairs also needs to be obtained in order to deal with your claim efficiently.
We encourage you to contact your broker to ensure the documents reach HIC soonest.
We apologise that you were dissatisfied with the process communicated and hope our response herein clarifies the approach.
Kind Regards
The Guardrisk Team