1 reviews | Active since Oct 2010
Exceptionally bad service!
I have a GapCover policy with Instantlife that is underwritten by Guardrisk. I mention this fact for anyone that have done a Google search and is looking for more information on Instantlife (which is basically a front, you'd be dealing with Guardrisk for all claims)<br> <br> 12 Jan - Submitted a claim<br> 27 Jan - Received notification that banking details are outstanding<br> 29 Jan - Received notification that the claim has been received?<br> 3 Feb - I reply with form, with banking details included.<br> 3 Feb - Received notification from Hazel Radebe that banking details are outstanding<br> 3 Feb - I reply to Hazel with banking details in the email.<br> 29 Feb - I sent a mail to Hazel, asking what's happening with the claim<br> 2 Mar - I received an automated message saying that the claim is being processed.<br> 7 Mar - I again received a message that bank details are outstanding<br> 7 Mar - I reply with banking details and previous email attached. I receive an automated reply in acknowledgement<br> 21 Mar - I again received a message that bank details are outstanding!!<br> <br> ***? <br> <br> <br>
Thank you for raising your concerns with us.
We are currently investigating your complaint and will provide feedback soonest.
Yours Sincerely,
The Guardrisk Team
Thank you for raising your concerns with us.
We are currently investigating your complaint and will provide feedback soonest.
Yours Sincerely,
The Guardrisk Team
This is months later and I had a few more claims in this period. I honstly have to say that the service and efficientcy has gone up and I am now a happy customer. Thank you
This is months later and I had a few more claims in this period. I honstly have to say that the service and efficientcy has gone up and I am now a happy customer. Thank you
Hello Hentie,
Thank you for the positive feedback.
The Guardrisk team has done alot of work to improve overall service levels and are thankful to hear that your experience has changed. We are pleased that you are a happy customer, thank you for your support.
Yours Sincerely,
The Guardrisk Team
Hello Hentie,
Thank you for the positive feedback.
The Guardrisk team has done alot of work to improve overall service levels and are thankful to hear that your experience has changed. We are pleased that you are a happy customer, thank you for your support.
Yours Sincerely,
The Guardrisk Team