1 reviews | Active since Oct 2024
Doubling premiums
I have only had bad experiences with Guardrisk Admed. I took the cover to try and cover extra medical expenditure since medical aid does not always cover anything. I tried to lodge a few claims but most fell out of their cover. But in my view should have been covered. I though maybe i should just cancelled but said maybe it would help me just keep on paying. I came to realise that for the last two months i have been paying double my premium. No communication was given to why and my premium was double. All my Payments was up to date. I then decided to cancel them because i considered them to being *************. It get difficult to track all debit orders sometime and the amounts. The doubling of premium to me should be ******* without notifying me of a reason and only if it should be in the terms and conditions. I send a cancellation saying they double the premium and reversed the debit order. They then reverted to deduct my old premium amount which i also reversed since this then shows i was paying double.
I would not recommend taking them on. I send in my cancellation but still i am being deducted. I hope to be rid of Admed and would never take on any other policy of Guardrisk.
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The query has been escalated to the relevant team for investigation and you will be contacted for further assistance.
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Regards
The Guardrisk Team
Email: ***
Thank you for raising your concerns with us.
The query has been escalated to the relevant team for investigation and you will be contacted for further assistance.
Feel free to contact us should you need anything else.
Regards
The Guardrisk Team
Email: ***
