JM
JJ M
1 reviews | Active since Jul 2011
13 Feb 2019, 14:15
Do Not Buy A Guard Risk Motor Repair Policy you are throwing away money!!!!
I have a motor warranty policy with your company. MM616300. My vehicles electric fan motor broke. I phoned your customer contact centre and at first was advised that you do not cover electric coolant fans. I told the operator that I want to cancel the policy (wich is paid up) and use the refund to fix my car. Then all of a sudden the operator made a mistake and the fan motor now was covered. He told me that I cannot call to claim myself and had to ask the service provider to phone them. This whole process took two weeks and I have no other transport. Now today the service provider, an RMI registered workshop informed me your company don't approve them since they are not on your "panel" of repairers.
So... the town I stay in does only have one auto electrician. Can you provide me with the auto electrician in Hazyview who are "on your panel"?
When buying your police I was told any RMI approved workshop can do the repairs. Nothing about a "panel".
So if I get stuck in a town without a "panel" repairer what do I do?
This police seem to be useless to me. I want to cancel it and have the balance refunded to me. I definitely am going to warn anyone against buying this risky product from you, and going to get the agents to sell other better products to their customers.
I think this is lousy
Helpful (0)
Replies (6)0
Replies (6)JM
JJ M's updateReviewer Update
18 Feb 2019, 12:41They didn't even reply after a week
JM
JJ M's update18 Feb 2019, 12:41
Reviewer Update
They didn't even reply after a week
Guardrisk Insurance's replyOfficial
18 Feb 2019, 13:26 Dear JJ Myburgh,
Thank you raising your concerns with us.
We are currently investigating your complaint and will provide feedaback soonest.
Yours Sincerely
The Guardrisk Team
Thank you raising your concerns with us.
We are currently investigating your complaint and will provide feedaback soonest.
Yours Sincerely
The Guardrisk Team
Guardrisk Insurance's reply18 Feb 2019, 13:26
Official
Dear JJ Myburgh,
Thank you raising your concerns with us.
We are currently investigating your complaint and will provide feedaback soonest.
Yours Sincerely
The Guardrisk Team
Thank you raising your concerns with us.
We are currently investigating your complaint and will provide feedaback soonest.
Yours Sincerely
The Guardrisk Team
JM
JJ M's updateReviewer Update
20 Feb 2019, 17:35I was told when buying this policy the vehicle can be repaired at any RMI approved workshop. Now all of a sudden all RMI repairers are not on your "Panel".
It has been nearly a month that my vehicle is broken and I am not allowed to phone myself for a claim and the RMI workshop who towed in my car say that you tell them they cannot repair it.
I am a month without a vehicle!!!
I am going to repair it out of my pocket now because I need transport and can't wait another month. You gave ***** info and you do not advise me what to do.
I want to cancell this useless policy with immediate effect. I will yoise the money you refund me to pay for the repairs on my vehicle.
Confirm cancellation of this policy in writing in 24 hours please.
JM
JJ M's update20 Feb 2019, 17:35
Reviewer Update
I was told when buying this policy the vehicle can be repaired at any RMI approved workshop. Now all of a sudden all RMI repairers are not on your "Panel".
It has been nearly a month that my vehicle is broken and I am not allowed to phone myself for a claim and the RMI workshop who towed in my car say that you tell them they cannot repair it.
I am a month without a vehicle!!!
I am going to repair it out of my pocket now because I need transport and can't wait another month. You gave ***** info and you do not advise me what to do.
I want to cancell this useless policy with immediate effect. I will yoise the money you refund me to pay for the repairs on my vehicle.
Confirm cancellation of this policy in writing in 24 hours please.
JM
JJ M's updateReviewer Update
25 Feb 2019, 13:26How long are you investigating?
How long has my car been broken? How long must I be without transport?
Please take note of the first date on wich I asked for this useless polocy to be cancelled.
I want to cancel and pay for the new fan and repairs on my vehicle with the refund you will give me.
JM
JJ M's update25 Feb 2019, 13:26
Reviewer Update
How long are you investigating?
How long has my car been broken? How long must I be without transport?
Please take note of the first date on wich I asked for this useless polocy to be cancelled.
I want to cancel and pay for the new fan and repairs on my vehicle with the refund you will give me.
JM
JJ M's updateReviewer Update
25 Feb 2019, 13:28Shocking service end reply.
JM
JJ M's update25 Feb 2019, 13:28
Reviewer Update
Shocking service end reply.
JM
JJ M's updateReviewer Update
05 Mar 2019, 07:12I am now fed up.
It is over a month now since my car broke. On the 25 February someone phoned me that they would look into it and come back to me. He asked me to mail info to him. I did. Twice. Both the mails came back saying there is a problem with the email address:
A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:
**********
So now it is yet another week.
I now want my car fixed. I am going to instruct the service provider tomorrow to do the half hour job of replacing the fan and motor.
Then you are going to cancel this useless warrenty with effect of early February when I first asked you to cancel it. You are going to pay the balance from February to December out to me so that I can pay for these repairs.
It is shocking to struggle for over a month and another week to get your car fixed. The service provider by now wants to charge me for the car standing more than a month at their premises.
I want this cancelled due to the lack of proper after sales service and poor communication and no feedback.
JM
JJ M's update05 Mar 2019, 07:12
Reviewer Update
I am now fed up.
It is over a month now since my car broke. On the 25 February someone phoned me that they would look into it and come back to me. He asked me to mail info to him. I did. Twice. Both the mails came back saying there is a problem with the email address:
A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:
**********
So now it is yet another week.
I now want my car fixed. I am going to instruct the service provider tomorrow to do the half hour job of replacing the fan and motor.
Then you are going to cancel this useless warrenty with effect of early February when I first asked you to cancel it. You are going to pay the balance from February to December out to me so that I can pay for these repairs.
It is shocking to struggle for over a month and another week to get your car fixed. The service provider by now wants to charge me for the car standing more than a month at their premises.
I want this cancelled due to the lack of proper after sales service and poor communication and no feedback.