Disgusted insurance

Hi,

I'm forwarding the below email because my phone was not fixed correctly, I specified the problems 3 of those were fixed except the battery.

I called your office twice the first consultant said battery was not covered by all risk cover.

The 2nd consultant put me through to logistics because she could not help me.

The third consultant by the name of Ntombi Koza put down a query and explained the detail of my problem however could not provide me with reference no. Or ticket regarding my problem so I asked for ombudsman number she rep**** she doesn't know it and then I asked for manager couldn't provide that either. Then put the call down which is superbly disgusting.

To give you story of the situation I received my phone a week ago everything seemed fine then I noticed two scratches on the phone one on top of a sensor and one at the back of LED flash and then a few days later samsung alert battery status came up and reminded me that battery needs to be replaced so obviously this was not replaced. I had cancelled the insurance for this phone the same day as because I have another insurance on my note 20 ultra 5G.

Now I sit with a problem that was not fixed to begin with.

How many people does it take to get my message across to have this matter handled? I'm not waiting another month to deal with 6 different people and to pay again for something that should have been fixed. If the response is not handled ill be at your offices in due time.

Forwarded message --------- From: lyle dace <***> Date: Tue, 25 Aug 2020, 14:30 Subject: Repair To: <***>

Good Day,

I am enquiring about repairing my Phone through samsung.

How do I proceed about doing this? The repair is for Battery replacement, front and back glass repair, ear mic.