disgusted, angry and disappointed member

on the 20-12-2019 was in an accident and my towered and since the accident happened around 7 pm was only able to call RODEL Insurance who is Guardrisk on the 23-12-2019 and they managed to organize a courtesy car for me until the 12-01-2020 and was advised that the assessors were closed since its festive season and my will only be assessed in January. on the 3rd of January i received an email from Conrad Reats advising me that the car has assessed and declared uneconomical to repair and that i should send copy of vehicle registration certificate plus settlement letter from finance house of which i did and then on the 10-01-2020 he sent me the agreement of loss for my perusal to sign and return and i did send it back on the 13-01-2020 and then on the 15-01-2020 he sent me an email stating that they acknowledge receipt of the signed agreement and once payment has been released they will forward me proof , i have been follow ups ever since up to this day no payments have been made to MFC, and i keep on paying for the car that i no longer have and also for public transport , on the 05-02-2020 i was advised that my matter has been escalated to management and no manager has contacted me and on the 14-02-2020 another debit order will go through on my account from the bank for the car that i dont have at the same time im paying for public transport , this is the first time in my life ive received a pathetic and disgusting service and what ****es me off is that at my work place i give excellent service , its been 2 months now dealing with the insurance that doesn't care about their members and i would never refer anyone to this insurance and currently i cant even take another car as the bank hasn't been paid by the insurance. this is very frustrating for me ,i have to walk in the rain and yet im paying for the car. if on friday MFC debit me , guardrisk should pay me back and also my transport money - MY POLICY NUMBER IS PL301305 and claim number 23155