Denying a Valid Claim

In short, After 5years of searching out to an insurance company called IBU and Unisure group/Unilife in UK/London At first request, they looked into my late partners ID number, Name and his surname and I was asked to send proof of my relationship with him. Sent them, came back and said the claims team reviewed and will process with the claim. Then I was asked to send through all the documents required for the claim of my late partner to be processed.

After a week of correspondence, I asked them about the second policy if it also belongs to them, a company changed and say they don’t issue policies and they don’t have my partner on their systems. They have someone with a similar name. Which contradict the stance of our first engagement emails available on hand)

They further went to advise to look for the right company even though they sent me some Claim forms to fill out. I have gone further by escalating the matter to their complaints department with no answers to my questions and resolution to date. My quiry was handled by a lady called Sarah Dransfield. She also disappeared without answering me/ helping me.

Guardrisk Insurance is a business partner with Unisuregroup, may you please pass the message.