1 reviews | Active since Aug 2024
COMPLAINT AGAINST INSURER FOR INSULT
TO WHOM IT MAY CONCERN
I AM AN UNHAPPY OOBA PREMIUM PAYING CLIENT WHO HAS FOUND NO JOY IN THE MANNER INSURANCE INSTITUTIONS TAKE ADVANTAGE OF THEIR CLIENTS.
I HAD A CLAIM FOR MY BUILDING INSURANCE WHICH I HAVE WITH OOBA INSURANCE. A PLUMBER AND BUILDER WAS CALLED OUT TO MY HOUSE THE PLUMBER DID HIS DUTY AND LET THE HOUSE WITH TORN DOWN WALLS THIS WAS ON THE 7TH OF AUGUST DAYS PASSED WITH NO COMMUNICATION FROM 4SURE WHATSOEVER. I STARTED CALLING FROM THE 12TH AND SPOKE TO A GUY CALLED FULLEN WHOM COULD NOT ASSIST WHATSOEVER AND ADVISED ASSESSORS HAVE BEEN ASSIGNED TO THE CASE AND I WILL BE CALLED IN THE AFTERNOON SO I CALLED IN THE MORNING AS I ALWAYS DO AND THEY NEVER KEEP TO THEIR WORD.
NEXT DAY STILL NO CALL I CALLED AND FORTUNATELY THE SAME GUY ANSWERED THE CALLED THE CALL WAS A COMPLETE JOKE AND FORTUNATELY THIS TIME I RECORDED THE CALL WITH MY OTHER CELL PHONE AS I PREVIOUSLY ASKED HIM FOR RECORDINGS OF THE CALLS I HAVE HAD WITH 4SURE AND HE TOLD ME ITS A LONG PROCESS WHICH HE DOES NOT KNOW OR HAVE KNOWLEDGE HOW LONG IT TAKE OR HOW IT WORKS SO I DECIDED TO START RECORDING MY CALLS TO THEM. HE ENDED UP CALLING A GUY CALLED SHALTON ANDREWS WHOM ASKED FOR A 1% TRUST FROM ME TO ASSIST ME WITH THIS CLAIM HE PROMISED TO CALL YESTERDAY AT 11 WHICH OF COURSE DIDN’T I THEN CALLED AROUND 12 ALSO HAVE THE RECORDING OF THE CALL AND UNFORTUNATELY THE CALL TOOK 22 MINUTES WHICH HE DID NOT EVEN TAKE MY CALLS.
AS PER ATTACH THIS INSURER WHAT’S TO PAY ME OUT A SUM OF 2800 FOR THE BUILDER TO COMPLETE THE MESS THE PLUMBER DID ACCORDING TO THEM, THEY ARE REJECTING THE QUOTATION FROM THE BUILDER WHOM THEY APPOINTED. FULLEN FIRST ADVISED HE COULD NOT SEE THIS QUOTE NOR THE AMOUNT I HAVE TO RECEIVE BUT I GUESS ONCE I PRESSURED HIM OR HE GOT CONFUSED HE ENDED UP TELLING ME I WAS GOING TO GET PAID OUT 3000 WHICH IS NOT TRUE BECAUSE AS YOU CAN SEE THE ATTACHED IS 2800 WHICH HE SAID I WAS NOT SUPPOSED TO BE CHARGED ACCESS AS I HAVE ALREADY PAID IT TO THE PLUMBERS AN AMOUNT OF 850 OK WELL. FURTHERMORE HE ADVISED THE QUOTE OF THE BUILDER IS 24 000 WHICH I ASKED WHY IT IS BEING REJECTED AND I WAS TOLD THERE ARE SOME THINGS WHICH THEY CANNOT PAY FOR AS THEY ARE NOT CAUSED BY THE WATER LEAKAGE I UNDERSTAND THAT I THAN ASKED WHY DON'T THEY REJECT WHATEVER THEY DO NOT WANT TO COVER AND PAY FOR WHAT THE WATER DAMAGED HE COULDN’T ANSWER HENCE HE BASKED FOR ASSISTANCE FROM THIS SHALTON WHO ENDED UP BY SAYING MY MUST GO TO AVBOB WHICH I ASKED IF HE IS CURSING EM TO DIE OR WHAT IS HIS INTENTION TO MENTION SUCH WHICH YESTERDAY MORNING I TRULY WENT TO AVBOB AND I LOST MY SISTER IN LAW COINCIDENCE RIGHT,
NEVERTHELESS, I HAVE RECORDING OF ALL THIS WHICH I CAN’T ATTACH TO THIS EMAIL DUE TO SPACE BUT WILL TRY TO SEND FROM MY WORK EMAIL WHICH IS WRONG BUT I NEED ASSISTANCE.
I REJECT A PAYOUT I DO NOT WANT A PAY OUT FROM THIS INSURER I NEED A BUILDER TO COME AND FIX MY HOUSE, I WILL NOT GO OUT THERE TO LOOK FOR A SUPPLIER MYSELF TO COME AND FIX THIS HOUSE I DO NOT PAY INSURANCE FOR THAT. MY PREMIUMS ARE PAID TO DATE AND I ALWAYS MAKE SURE I PAY MY INSURANCE. I WILL SHOUT TILL I GET ASSISTANCE AND TAKE IT WHEREVER I NEED TO I HAVE BEEN TREATED UNFAIRLY FROM DAY THESE PEOPLE DO NOT EVEN HAVE THE DECENCY TO GIVE ME COURTESY CALLS THEY LIE TO MY FACE AND WORSE WISH ME DEATH
UNHAPPY CLIENT...I'M GOING TO X Y AND Z AND ANYONE WHO HAS EARS.
FYI TRAIN YOUR STUFF IF YOU CAN HEAR THE CALL BETWEEN MYSELF AND THE GUY CALLED FULLEN SHAMEFUL…HE IS A NICE GUY AND VERY WELL SPOKEN BUT THE CONTENT OF HIS WORK NO WAYS I WORKED FOR LIBERTY LIFE AND COMPARED TO YOU YOU ARE HAVE A LONG WAY TO GO SHAME
NTHABSIENG VINOCENTIA MAVUSO
Thank you for raising your concerns with us.
The complaint has been escalated to the Administrator for urgent attention, and you will be contacted shortly.
Yours Sincerely,
The Guardrisk Team
Thank you for raising your concerns with us.
The complaint has been escalated to the Administrator for urgent attention, and you will be contacted shortly.
Yours Sincerely,
The Guardrisk Team
It has come to our attention that the Administrator has made contact with you and are currently resolving the matter at hand .
Should you have any concerns, please feel free to send us an email to ***
Yours Sincerely,
The Guardrisk Team
It has come to our attention that the Administrator has made contact with you and are currently resolving the matter at hand .
Should you have any concerns, please feel free to send us an email to ***
Yours Sincerely,
The Guardrisk Team
Good day Valued Client,
Lloyd MokgwasaCustomer Experience Specialist
Good day Valued Client,
Lloyd MokgwasaCustomer Experience Specialist
I AM NOT ACCEPTING THIS SCOPE OF WORK WHICH DOES NOT INFORM ME IS THE TILES WILL BE MATCHING MY CURRENT TILES AND WHAT IS GOING TO BE DONE TO PREVENT THE WATER LEAKAGES PENETRATING TO MY WALLS FROM THE BATH TUB
I AM NOT ACCEPTING THIS SCOPE OF WORK WHICH DOES NOT INFORM ME IS THE TILES WILL BE MATCHING MY CURRENT TILES AND WHAT IS GOING TO BE DONE TO PREVENT THE WATER LEAKAGES PENETRATING TO MY WALLS FROM THE BATH TUB
