CLAIMS

I am disappointed with the kind of service i am getting from you guys it is shocking. I took a contract phone with MTN that came out with an insurance and i was advised by a consultant that one of the consultant will be calling to explain the ts&cs, what it covers the installment and everything which i waited for that call that i never received till today then on my debit order date the insurance was included on my installment to my knowledge and understanding i thought i am covered for everything little did i know that i had to pay R2000 access fee for a lost phone because i was ****** only to be told today of the access fee which i was not made aware off, which i know as per consumer act i was supposed to be phoned by an accredited consultant to explain, understand and agree to the ts&cs before loading the insurance to my contract.

I spoke to a lady by the name of CHAZEL MUTTON who was not really off help even after i told her several times that i was not made aware of such and was unhappy and requested my issue to be escalated further to a supervisor by the way she advised she can only assist me with an arrangement to pay the R2000 with a 3 months installments, what a joke! thats when my claim will be loaded, like i don't understand during this pandemic who doesn't know that we use our phones for work, meetings, school work for our kids and email basically everything then she tells me about three months for me to get a new phone, WOW!

I then requested a supervisor to call me by the name of JOSEPH NKOBE which i was promised he will call back and he never did, as per CHAZEL she advised he will call at 12;30 today the turnaround time latest before 1 o'clock pm. Customer service is definitely not met as for the service i am beyond shocked of the empty promises they keep on making. Lastly please note i have never skipped any installment let alone being a loyal customer to MTN

UNHAPPY