cellphone insurance claim

Hello <br> <br> I'm MRS R.HARRY<br> Policy no. Tel101669<br> Claim no. Rte165137<br> <br> Hello peter<br> <br> ?I don't believe I'm being treated fairly ,and finally got a response because I went via HELLOPETER and that's why it has been rejected all of a sudden. <br> <br> I'm covered for LOSS,damage and theft.<br> <br> There is only one definition of LOSS! <br> <br> Yes I'm always careful with my phone however that day was my bad luck. <br> <br> What's the use of having insurance if, it's being rejected and why state cover for loss if you'll really don't! <br> <br> It's actually called MISLEADING! ? <br> ? <br> So what was I suppose to do now?<br> <br> Losing my phone ?has had a bad impact in my life, and you guys are just making it worse. <br> <br> I cannot afford to buy another phone.<br> <br> Please review my claim, as I'm not satisfied with the feedback rejection. <br> <br> ?Thanks you <br> R.harry