Cellphone insurance

Good day.

My claim has been declined which doesn't make any sense, for a reason which also doesn't make any sense, it's a dual Sim phone and the number registered with the contract was in the phone at all times, along with a secondary number as it is a dual Sim phone and that's what it was intend for, thus, the reason in me taking an insurance on the phone to cover me in the event of something like this happening

This has been a very traumatic experience for me as I could of lost my life, I reply on my phone as it is used for my business, I am now losing business due to this yet you guys also debited my account for this new month yet I don't have any a phone, I've tried calling them may times as well but still the same outcome,

This company just takes people's money and doesn't like paying out please be wary people and take note of this comment

Mohammed Fiaz ***