Call not answered, unable to accomodate clients

AT 8am exactly yesterday I called in to find out the updated procedure for doing an Admed Gap claim.<br> The 1st call was not answered for over 5-8 minutes. I retired several times.<br> I even went as far as using the direct lines for people I dealt with on old claims, then when someone finally picked up, they put me through to the Call Centre line again and I had to hold for another 3-5 minutes.<br> <br> I gave up and decided to send through my claim form and a screen shot of the online Discovery Medical Aid account screen, as I did not have the statement as yet (As Discovery ALSO didn't answer their call). When I finally got the medical aid statement and the doctor's account, I forward them form the same original email I sent earlier.<br> <br> This morning I call in to ensure that they got the claim and I am told that they have a pulling inbox and that CANNOT send the documents separately from the claim form. when asked if they could just combine the emails, I am told NO they cannot, I have to resend the claim and docs together.<br> <br> what a stupid system! how *********** regarding the Call Centre and the person who I spoke to (at around 9am), she was not helpful at all, bordering on rude in fact.