AV
A.j Vorster
1 reviews | Active since Feb 2020
08 Jun 2020, 22:24
Bull**** excuse not to honor a claim.
Tried to claim on my device insurance for a cellphone that was damaged, after waiting months for any feedback ( the device was given in at mtn 2 weeks before lockdown started, claiming for a broken screen), just for them to inform me the claim cannot be honored because the sim card i used wasn't 'encoded' with a telephone number listed on my 'schedule', even though I specified I will be using the sim card that was in the device when I took out the insurance policy with MTN. What does the sim card have to do with a broken screen claim? Absolute horrible costumer support, from both MTN and guardrisk.
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Replies (2)
Guardrisk Insurance's replyOfficial
09 Jun 2020, 10:24Dear A.j V
Thank you for raising your concerns with us.
We are currently investigating your complaint and we will be in contact shortly to assist further.
Yours Sincerely
The Guardrisk Team
Guardrisk Insurance's reply09 Jun 2020, 10:24
Official
Dear A.j V
Thank you for raising your concerns with us.
We are currently investigating your complaint and we will be in contact shortly to assist further.
Yours Sincerely
The Guardrisk Team
Guardrisk Insurance's replyOfficial
12 Jun 2020, 17:47Dear A.j V
By now you would have received feedback from the insurer and your query has been resolved accordingly.
We apologise that you were dissatisfied with the process and hope our response has clarified your concerns.
Should you need any further assistance ,please feel free to send us an email at ***.
Yours Sincerely
The Guardrisk Team
Guardrisk Insurance's reply12 Jun 2020, 17:47
Official
Dear A.j V
By now you would have received feedback from the insurer and your query has been resolved accordingly.
We apologise that you were dissatisfied with the process and hope our response has clarified your concerns.
Should you need any further assistance ,please feel free to send us an email at ***.
Yours Sincerely
The Guardrisk Team