Beware Guardrisk Insurance run around

My experience with Guardrisk insurance has been the most the worst service i have experienced. the 25th august 2020 i submitted a claim for repairs on my phone, everyday they ask for one piece of information regarding my claim this went on for several day and of each email i have thus far dealt with 6 different people. Eventually they authorised my claim and paid excess 3 days thereafter i sent POP to claims no response for 72hrs, then had to call to get any kind of response and then i was told that the phone would be picked up via courier the same day i added a new device to my policy now having now two policies with them they have easily loaded the new device but still given me the run around on my existing claim which i pay happily every month. its now the 16th september 2020 (23 days have passed) i called again asking for the device to be picked up this is now 10days waiting. I'm now ready to cancel both my policies entirely and take business elsewhere and pay for this as my time has been wasted entirely.