Bad service levels and customer call centre response

<p> I logged a co payment claim on 13th March 2017. Only after calling in 4 days later speaking to Johnny was my claim loaded reference number ********** 9.</p> <p> </p> <p>I received an sms the 17th for oustanding documents which were sent via email the same day...once again no feedback. I called again 22nd March and Shane told me it was the wrong document so I obtained the correct one from the medical aid and sent it off.</p> <p> </p> <p>Monday 27th March still no feedback so I called again spoke to Kagiso who told me they need a different document she needed proof of co payment from medical aid. I obtained it we even emailed my broker Regina Sello for this. I again obtained and advised as per discovery where to look and how the statement worked.</p> <p> </p> <p>Still nothing</p> <p>Today 30th March I called again spoke to Johnny again nothing has been done he will escalate it to technician and advise the outcome.</p> <p> </p> <p>I go back to hospital 5th April with a co payment again and need to pay and book Monday 3rd April but Admed has done nothing. Do you think people just have R4000 lying around??? Due to non compliance of 7 - 10 days payout. Me constantly calling I may have to cancel my hospitalisation thank you Admed way to kick a sick person down.</p> <p> </p> <p>Pathetic I pay on time yet get treated like this its horrific and every year getting worse </p> <p>Absolutely disappointing </p>