1 reviews | Active since Sept 2023
Bad service - Declined claim
I had insurance with MTN on my cell phone, my phone was ******, and I took necessary action to block the phone, get an affidavit from SAP and submit my claim.
Guardrisk declined my claim. I was not happy with the outcome as I believe it was not negligence.
I have sent numerous mails, lodge a Hello Peter complaint on the 02 September 2023, commented twice on the original complaint and up until today still no feedback.
Once again, I did NOT get a copy of my policy to read all their exclusions, the sales person at the MTN store said it covers everything, any incident, also confirmed that the policy will be mailed to me but until today I don’t have a copy. If I did receive a copy don’t you think I would have changed my story a little for the insurance company to pay me out???
Stop replying on my Hello Computer Complaint that someone will contact me shortly because no body does, very bad service.
Authorize my claim please.
Thank you for raising your concerns with us.
Kindly note that your complaint was escalated and the relevant Administrator has provided feedback.
Should you have any other concerns, please feel free to email us at *** to assist further.
Yours Sincerely,
The Guardrisk Team
Thank you for raising your concerns with us.
Kindly note that your complaint was escalated and the relevant Administrator has provided feedback.
Should you have any other concerns, please feel free to email us at *** to assist further.
Yours Sincerely,
The Guardrisk Team
Don't you attend to any Hello Peter Complaints
Don't you attend to any Hello Peter Complaints
Someone must approve my claim. I did not get a copy of the policy, how should I. have know of any exclusions. Why have insurance if they don't even pay out or sales person who sells you the insurance at MTN branch ensures the client it will be mailed and I am still waiting...
Someone must approve my claim. I did not get a copy of the policy, how should I. have know of any exclusions. Why have insurance if they don't even pay out or sales person who sells you the insurance at MTN branch ensures the client it will be mailed and I am still waiting...
Kindly note that we have followed up with the relevant Administrator and they will give you the relevant feedback.
Should you have any other concerns, please feel free to email us at *** for further assistance.
Yours Sincerely,
The Guardrisk Team
Kindly note that we have followed up with the relevant Administrator and they will give you the relevant feedback.
Should you have any other concerns, please feel free to email us at *** for further assistance.
Yours Sincerely,
The Guardrisk Team