MN
Mabatho N
1 reviews | Active since Sept 2020
29 Sept 2020, 14:25
Bad Service and *********** - STAY AWAY FROM THEM
Our insurance claim was submitted on 08 September 2020 and 3 weeks later we have not received feedback despite them having completed their assessment over a week ago. This is the worst insurance company we have ever dealt with and i do recommend anyone to use their services.
Helpful (0)
Replies (5)0
Replies (5)
Guardrisk Insurance's replyOfficial
29 Sept 2020, 17:45Dear Mabatho ,
Thank you for raising your concerns with us.
We are currently investigating your complaint and we will be in contact shortly to assist further.
Yours Sincerely
The Guardrisk Team
Guardrisk Insurance's reply29 Sept 2020, 17:45
Official
Dear Mabatho ,
Thank you for raising your concerns with us.
We are currently investigating your complaint and we will be in contact shortly to assist further.
Yours Sincerely
The Guardrisk Team
MN
Mabatho N's updateReviewer Update
30 Sept 2020, 11:42Hi Guardrisk Team, We received an email from Lerato Tsoai from Guardrisk yesterday requesting details of the complaint, We sent that through but we have not received feedback. Please advise.
MN
Mabatho N's update30 Sept 2020, 11:42
Reviewer Update
Hi Guardrisk Team, We received an email from Lerato Tsoai from Guardrisk yesterday requesting details of the complaint, We sent that through but we have not received feedback. Please advise.
Guardrisk Insurance's replyOfficial
30 Sept 2020, 13:14Dear Mabatho ,
Thank you for raising your concerns with us.
We have made further contact with you and and will receive further information regarding the claim.
Yours Sincerely
The Guardrisk Team
Guardrisk Insurance's reply30 Sept 2020, 13:14
Official
Dear Mabatho ,
Thank you for raising your concerns with us.
We have made further contact with you and and will receive further information regarding the claim.
Yours Sincerely
The Guardrisk Team
MN
Mabatho N's updateReviewer Update
30 Sept 2020, 16:49Hi, Guardrisk team. We were referred to a guy by the name of Samuel Mchunu and despite asking him for feedback he has not done so or even acknowledged our email. Can you please resolve this matter urgently?
MN
Mabatho N's update30 Sept 2020, 16:49
Reviewer Update
Hi, Guardrisk team. We were referred to a guy by the name of Samuel Mchunu and despite asking him for feedback he has not done so or even acknowledged our email. Can you please resolve this matter urgently?
Guardrisk Insurance's replyOfficial
01 Oct 2020, 18:32Dear Mabatho ,
It has come to our attention that the administrator has made contact with you regarding your claim and are in the process to resolve your queries . We apologise that you were dissatisfied with the process and hope our response has clarified your concerns.
It has come to our attention that the administrator has made contact with you regarding your claim and are in the process to resolve your queries . We apologise that you were dissatisfied with the process and hope our response has clarified your concerns.
Should you need any further assistance ,please feel free to send us an email on ***********
Yours Sincerely
The Guardrisk Team
Guardrisk Insurance's reply01 Oct 2020, 18:32
Official
Dear Mabatho ,
It has come to our attention that the administrator has made contact with you regarding your claim and are in the process to resolve your queries . We apologise that you were dissatisfied with the process and hope our response has clarified your concerns.
It has come to our attention that the administrator has made contact with you regarding your claim and are in the process to resolve your queries . We apologise that you were dissatisfied with the process and hope our response has clarified your concerns.
Should you need any further assistance ,please feel free to send us an email on ***********
Yours Sincerely
The Guardrisk Team