MJ
Mxolisi J
1 reviews | Active since Feb 2023
15 Feb 2023, 11:05
BAD SERVICE
I logged a claim with this insurance company and i am appalled by how their agents have audacity of hanging up calls.
i even spoke to a supervisor who also hand up my calls. they offered me a phone for a secondary number and i keep following up with them, and i being met with so much disrespect. in calls being hanged
I just spoke to Lebogang who told me about her stats when I asked to hold for supervisor and she went on and hung up, I just need my phone as I am travelling for work and need OTPs to access systems.
I regret insuring with this company. MTN has set a low bar by using this company as their preferred insurer.
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Replies (1)0
Replies (1)Guardrisk Insurance's replyOfficial
15 Feb 2023, 11:16Dear Mxolisi Joloza,
Thank you for raising your concerns with us.
We are currently investigating your complaint and we will be in contact shortly to assist further.
Yours Sincerely,
The Guardrisk Team
Thank you for raising your concerns with us.
We are currently investigating your complaint and we will be in contact shortly to assist further.
Yours Sincerely,
The Guardrisk Team
Guardrisk Insurance's reply15 Feb 2023, 11:16
Official
Dear Mxolisi Joloza,
Thank you for raising your concerns with us.
We are currently investigating your complaint and we will be in contact shortly to assist further.
Yours Sincerely,
The Guardrisk Team
Thank you for raising your concerns with us.
We are currently investigating your complaint and we will be in contact shortly to assist further.
Yours Sincerely,
The Guardrisk Team
