Appalling Service

<p>I have been in contact with Guardrisk for about a month now and all i have been trying to get addressed is some feedback on my insurance claim for a motor accident. this claim has been channelled to Guardrisk by Lewis Stores as I am a third party in the accident which was caused by their employee who was driving drunk. firstly when you call Guardrisk you have to thank the forces if they pickup your phone in three rings as it is the norm in the service industry, so their phone rings untill it cuts off and this happens for about five times till they answer on your 6th attempt. you will ask to be put through to the relevant person and their phone will ring until it bounces back to reception where you will be told there is nothing they can do for you. asking to speak to a senior person will also not see you much help as their phones also ring endlessly. </p> <p> </p> <p>so I am a client waiting to hear what is going on with my claim, and this simple task has taken almost a month. an immediate resolution is not even what i am frustrated about but the mere fact that no one has been decent enough to at least inform me what is the way forward. in the mean time i am unable to make arrangements to get a new car which i rely heavily on for work purposes. as it is my job is suffering and this threatens my career to put things even worse.</p> <p> </p> <p>this company has no sense of urgency, no sence of customer service or any courtesy for that matter. it is really appalling.</p> <p> </p> <p>Phillip</p>