African Bank Funeral Cover

On the the 25 October 2024 I did a claim for my African Bank Funeral Cover that is under guardrisk, I got a call from the bank requesting documents. I submitted all the documents that they needed, then on the 1st of November 2024 I went back to African Bank branch to get feedback but I was told they still waiting for feedback from guardrisk as turn around time is after 15 days but even today there is no feedback. When I call guardrisk straight, they keep transferring me without any help. Please assist me.