Admed Guard Risk lack on response and poor process

Item: Guardrisk Insurance
Rating: 1
Author: Neressa P

I have been trying to do a claim on the Admed online option for 2 months, I get to the end and the system stalls. All information is inputted and the icon to submit becomes available, however I am not able to select it.

I have emailed the claims email, general enquiry and escalation email addresses with absolutely no response.

I need to have my claims assessed urgently!

Helpful (0)

Replies (3)

Guardrisk Insurance's replyOfficial

31 Jan 2022, 09:48

Dear Neressa P,
Thank you for raising your concerns with us.

We are currently investigating your complaint and we will be in contact shortly to assist further.

Yours Sincerely
The Guardrisk Team

Guardrisk Insurance's reply31 Jan 2022, 09:48

Official

Dear Neressa P,
Thank you for raising your concerns with us.

We are currently investigating your complaint and we will be in contact shortly to assist further.

Yours Sincerely
The Guardrisk Team

Neressa P's updateReviewer Update

02 Feb 2022, 17:43

Hi there,

what is the timeline for this, I have not been contacted yet.

Regards
Neressa

Neressa P's update02 Feb 2022, 17:43

Reviewer Update

Hi there,

what is the timeline for this, I have not been contacted yet.

Regards
Neressa

Guardrisk Insurance's replyOfficial

04 Feb 2022, 13:32

Dear Neressa P,

Please note that by now you would have received feedback regarding your query and your complaint has been resolved.

Should you have any concern ,please feel free to send an email to ***.

Yours Sincerely,
The Guardrisk Team

Guardrisk Insurance's reply04 Feb 2022, 13:32

Official