Admed Gap-no response when requesting confirmation

I emailed a claim to Admed on 18 March and did not receive acknowledgement. I followed up on 25 March first by phone with no success then via their \Gripe"section on their web page.I got a response from Martin Greef to resend documentation which I did on 25 March and he sent it on to Thabo Qoako to register and come back to me which he did not <br> I then followed up again on 31 March to confirm receipt"