MB
Maureen B
1 reviews | Active since Oct 2014
15 Jul 2020, 12:28
Admed full of excuses
I had a operation November last year. On January a submitted a claim not paid by my medical aid and covered by admed. What a nightmare! Up to date I have still not received any assistance. They just keep on asking for paperwork, I have send them everything and still no payment. I am so disappointed, I'm getting sued by the doctors and my gap cover is non existence
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Replies (2)
Guardrisk Insurance's replyOfficial
17 Jul 2020, 11:09Dear Maureen
Thank you for raising your concerns with us.
We are currently investigating your complaint and we will be in contact shortly to assist further.
Yours Sincerely
The Guardrisk Team
Guardrisk Insurance's reply17 Jul 2020, 11:09
Official
Dear Maureen
Thank you for raising your concerns with us.
We are currently investigating your complaint and we will be in contact shortly to assist further.
Yours Sincerely
The Guardrisk Team
Guardrisk Insurance's replyOfficial
20 Jul 2020, 18:21Dear Maureen,
By now you would have received feedback regarding your claim. We apologies for the manner in which the claim was handled. In the meantime the claim has been re-opened and the claim is in the process of being paid.
We apologies that you were dissatisfied with the process and hope our response has clarified your concerns.
Should you need any further assistance ,please feel free to send as email at ***
Kind Regards,
The Guardrisk Team
Guardrisk Insurance's reply20 Jul 2020, 18:21
Official
Dear Maureen,
By now you would have received feedback regarding your claim. We apologies for the manner in which the claim was handled. In the meantime the claim has been re-opened and the claim is in the process of being paid.
We apologies that you were dissatisfied with the process and hope our response has clarified your concerns.
Should you need any further assistance ,please feel free to send as email at ***
Kind Regards,
The Guardrisk Team