SS
Siphamandla S

1 reviews | Active since Jun 2021

10 Feb 2025, 09:28

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very poor service made a claim in December 2024 till today it's not paid, making up stories that making up stories that I insured Y90 instead of Y 72 now the call recording they can't find it

0
Replies (4)
Guardrisk Insurance
Guardrisk Insurance's reply10 Feb 2025, 10:53
Official
Dear Siphamandla Besenia Sithole,

Thank you for raising your concerns with us.  

The query has been escalated to the relevant team for investigation and you will be contacted for further assistance.  

Feel free to contact us should you need anything else.

Regards 
The Guardrisk Team 
Email: *** 
SS
Siphamandla S's update12 Feb 2025, 09:06
Reviewer Update
what's your turn around time for feedback
Guardrisk Insurance
Guardrisk Insurance's reply12 Feb 2025, 11:10
Official
Dear Siphamandla Besenia Sithole,

Kindly note we have escalated your query through to the relevant Administrator .

They will contact you to assist with your matter . 

Feel free to contact us should you need anything else.

Regards 
The Guardrisk Team 
Email: *** 
SS
Siphamandla S's update12 Feb 2025, 11:57
Reviewer Update
I guess then if it was car that I am claiming for it would take 5 years, since the cellphone is taking more than 60 days already

Hopefully my new insurer wont be underwritten by you because I would really hate to deal with you again