12 months to cancel insurance, pathetic!

Item: Guardrisk Insurance
Rating: 1
Author: Andrew A

Took more than 12 months to cancel a simple MTN Insurance contract underwritten by Guardrisk (Callsure), always paid on time and never claimed. Had to deal with this terrible outsourced service provider of theirs called "Pinnacle Marketing" which I believe should be re-branded as "Pinnacle of Ineptitude". For the whole duration of of our conversation, they denied that the contract even existed, until I got proof it did! Then they passed the buck! Not even an apology. Not a shred of human dignity. The only thing they care about is money.

You have lost a customer for life.

Helpful (0)

Replies (2)

Guardrisk Insurance's replyOfficial

13 Mar 2018, 11:06

Dear Andrew Ainslie

Thank you for raising your concerns with us.

We have contacted the relevant administrator who has confirmed that they have contacted you and also provided you with written confirmation of the cancellation.

We do apologise for the inconvenience caused herein.

Yours Sincerely,

The Guardrisk Team

Guardrisk Insurance's reply13 Mar 2018, 11:06

Official

Dear Andrew Ainslie

Thank you for raising your concerns with us.

We have contacted the relevant administrator who has confirmed that they have contacted you and also provided you with written confirmation of the cancellation.

We do apologise for the inconvenience caused herein.

Yours Sincerely,

The Guardrisk Team

Andrew A's updateReviewer Update

13 Mar 2018, 13:23

I wrote to the Guardrisk Compliance Officer in relation to what I believe to be possible violation of the Financial Advisory and Intermediary. Services Act 37 of 2002 on part of Guardrisk Insurance Company Limited. Your Compliance Officer has six weeks to reply to counter or substantiate my claims, thereafter we go to the Ombudsman. Using Intermediaries/Administrators does not negate accountability. It's time that ethics start to play a role in the day to day dealings of customer service. Yours Sincerely, Andrew Ainslie

Andrew A's update13 Mar 2018, 13:23

Reviewer Update