Your Call Cannot Be Answered!

I am very concerned about the operations at the PMB Guardians Fund offices. After trying to contact anyone who is willing to answer their telephones and help you, you still get nowhere. You phone in at 3.30 as a last attempt for the day hoping that maybe someone will answer their phones instead of leaving the answering service to pick up the call to be told everyone has gone home. When you bring to attention that they only close at 4, you are told some of the staff have children to collect from school?!?

It has been 2 months since submitting my claim forms for maintenance and at the rate we are going it seems that I am heading towards 3 if not longer. When you ask what are you expected to do at month end when it is time to pay rent and bills, you get told to just hang in there! Perhaps when pay day comes around for the employees at the fund and there are no funds deposited into their own accounts their answer can also be "just hang in there" and lets see the reactions.

The scary part is that these employees are placed in positions to handle the safe keeping of funds belonging to minors or people unable to manage their own funds what a joke! If you cannot even answer a telephone call how are you expected to manage other peoples funds?!?