Error in in GEPF Resulting in Bank Verification Failure 4x

I have submitted the same claim four times between November 2023 and January 2024, it keeps on failing the bank verification. GEPF still refer to me with my ****en name and the account holder name too. I requested a call and Londiwe Nkosi called me. She changed it, but today it changed back to my ****en name and bank verification failed again. My HR has confirmed that everything is correct on their side, and it makes sense because I can see what's wrong from the GEPF self service website and app. Even their notification doesn't explain the reasons. I had to dig by myself to spot it.