Bad service

My late husband Ben Hlongwane ID No:*** was an employee of the SSA, he passed away on the 08.August .2021.At the time of his death our youngest child Rifumo Omphilekhumo Botlhokwa Hlongwane ID No:*** was 14 yrs old and his portion as one of the beneficiaries to Ben’s estate was sent to master of the high court until he turns 18yrs. Every beginning of the year I as the mother/guardian have to sent quotations for everything(school fees,uniform,stationery,transport,clothes etc) he needs for the year. Last year I sent the quotations and 6 weeks later they paid.This year I sent the quotations in March via email because everytime I went to their offices on my off days,its either they were offline or there was something wrong with the system,till today the fees haven’t been paid,no stationery,no textbooks,no uniform and I was informed that they don’t want receipts,only quotations. Everytime I try to enquire about the progress,I am been referred to someone different by the assistant master Anneke Lightfoot. The service there is bad and it seems like no one cares.I still don’t understand the reason why the funds were sent to the master’s office in the first place.

Your urgent assistance is requested in this matter.