Poor Service, Poor turn around times from the finance department

Ticket Number 212540 Service Person : Haana Lupiya

I must first start by saying that i have been a client of GT247 for close to 10 years and i have spend over R 100 000 of funds transacting in their online platform future trader.

I never experienced such poor and pathetic service through out this period until now.

I requested a withdrawal of funds, there was an IT issue so Haana Lupiya assisted me to make a manual withdrawal which was done on the 3rd January 2017.

It's now a week later and still i don't have my funds, i have contacted Haana numerous times and she would send me screen shots telling me funds have been processed, i told her numerous times that i don't think funds have been processed as i did not receive a withdrawal notification.

My last communication with her yesterday, she said she will find out from finance department what is happening and no feedback was given in that regard, i'm gaatvol and will be laying a complaint, but just needed to expose this poor service i have experienced.

This is such an inconvenience when you have to be fighting for getting money that is your own...i have other commitments that i need to fulfill and now i have to default because of this *** service.

Lebang Phakalane - **********