I won't be buying GSK products again

I had been trying to obtain Duofilm during April 2020 and after trying everywhere without success, I went to GSK's website and sent an email to their customer care address on 29/4/2020. By 5/6/2020 I had still not had a response, so sent a second email to them. By 13/6/2020 there was still no response, so I contacted their Facebook page. On 13/6/2020 a person called Chris responded and asked what email address I had used. I gave him that information and we had a number of message exchanges over the next few weeks. On 1/7/2020 Chis contacted me to say that someone in South Africa would address my issue and get back to me. I followed up on 14/8/2020 (no reply) and again on 16/10/2020. This time Chis (who was given the email address I used initially) sent me a URL, where he said I would find the correct email address for my query, and guess what ... the SAME email address appears on the page that I had used in the beginning, so now I am back to square one after almost 6 months! Anyway I have used another non-GSK product in the meantime and am very happy with the alternative.