BAD CUSTOMER SERVICE

<p>It was reported more than 2 months ago that there Scotts vitaman product we has purchased was cipped at the top and we were afraid that the glass could be in the bottle.</p> <p>They came and collected the bottle. We did not receive one in return. they do not follow up with you with what the issues are unless you call. I just get a standard answer " they are busy investigating" and if the investigation doesn't show they at fault they will not replace. <br />I paid for the bottle they took away. WHY do i need to be the one constantly following up? Managers have made promises and to date and not followed up on the promises and or contacted me. This is unacceptable.</p>