Refund / Bad Service

I have contacted my broker wayne a month ago informing him im cancelling my insurance with them.<br> ive called and spoke to the broker, if all is in order. wayne told me yes.<br> debit orders are going off and when i asked why are they deducting money as this policy is cancelled, wayne tells me he send that email from his ipad.<br> i the mean time wayne isnt to almost communicating with me and im receiving the emails from charlene.<br> i still await a letter stating my insurance have been cancelled.<br> i cant seem to get a hold of the broker.<br> ive requested my refund and was told this will take some time.<br> all i want is my monies back.