WORTS service and appliance ever

We logged a defect three months ago and have since just been flooded with the worst customer service ever. After three months they finally dispatched a technician today. He arrived with a dented freezer door that looks completely different to the fridge door. We've been trying to get hold of a service manager at Defy (as this is the support in SA) for the past three and a half hours. I have resorted to social media but the auto respond is all you get there as well. This is pathetic service! And I am shocked that this s what you get for the price you pay. Anyone reading this and thinking about purchasing an appliance from Grundig, think again as you will be faced with the incredibly disappointing quality and the shocking customer service that follows. WORST APPLIANCE EVER