Unhappy client

We purchased a Grundig Washer Dryer from Hirsh's 29.6.2016. I logged my first call 22.5.2018 with the Hirsch's branch due to washing not drying. Defy came out so see to my unit and advised me that I was overloading the unit. (Although this never happened to me prior to me logging a call). Attempted the advice I was given wash, stop cycle, take out some washing and continue cycle. Still no dry clothes. Please bear in mind that we spent quite a bit of money in purchasing a state of the art unit with a 5 year warranty and a German brand.

Called Hirsch's again with the same fault and someone else comes to assess the machine and says that a part replacement is required. Defy collected my machine 31 Aug.

My frustration: I had to make all the calls and enquiries on the appliance 4 month have passed since my original call logg I have to make use of laundry services at R380 per week Who will be compensating me for my additional weekly expense. I still do not have my machine back also no date on when I will be receiving it.

I am beyond frustrated. I thought that Grundig's philosophy "At Grundig, we believe in making things better. Grundig is not only a supplier of home electronics. We are much more. We are the brand for people who know what really matters in life. That goes not only for the appliances we manufacture but also the quality of life they provide. It all began 70 years ago, with our first breakthrough – the Heinzelmann radio. We knew we were onto something when we saw how this Grundig radio improved people’s quality of life. Ever since then, we have never stopped working to understand you better and take the hard work out of your daily routine."....would have assisted....but all I get is "Thank you for sharing this update".