GRSA is not good for you South Africans

I have put a claim under my warranty cover (Policy 20110) they declining to pay but the limits of the covered items have not been reached, they claiming that i have damaged or the parts quoted by the repairer are consequential damages.

The repairer called them yesterday the 24/08/2021 and explained that the damages are not consequential since on Monday (the accessor who doesn't want to speak to me anymore and hang up on me today) he started by saying that the damages are consequential, then he changed trying to blame me he asked what kind of Tow truck was used, and he has been trying to get me to agree with what they will approve which is paying only for the other two quoted parts which is repairs of Mechatronics ,TCM and Labor and i must pay for one item quoted the clutch, i have declined that.

I have since requested them to send all recording of the conversations to me but they declining because the accessor kept on changing stories from him wanting to approve the payment of (labor/repairs of mechatronic and TCm) to stories of his Senior assessor declining and only approving R20 000 whilst he the accessor initially said he wants to approve R27 000 for TCM/Labor and Mechatronics only if i take care of the payment for the clutch.

Gearbox cover is R45 000 - Repairer quoted R8 000 Management System R20 000 -Repairer quoted R16 000 Clutch cover R16 000 - Repairer quoted R13 000

The level of their service is too poor they find all means to decline claims and don't stick to their promise as per their warranty.