Do not purchase a Growatt Unit or use Solar Advice

We purchased our Growatt invertor unit from Solar Advice in September 2020 at a cost of approximately R60000 including installation and have had endless problems with the unit. (Installation was done by a reputable electrician in conjunction with a Solar Advice technician online named Stuart as Solar Advice said they didnt do installations.) On installation it started with the first issues. We were asked to courier the unit to Jhb at our cost to have it checked out, which we obviously refused to do. Unbelievable. Solar Advice then sent a courier. It was insinuated that somehow the courier, our installer or we had damaged the unit which we obviously hadn't as it was apparently brand new when recieved. They had the unit for 3 weeks and to date we are still waiting for the fault report from Growatt according to Solar Advice. The invertor was returned to us supposedly repaired or with no fault and has continuously had different faults with technicians in and out to repair it only to be faulty again. Tammy and David Brown were contacted from Solar Advice from the beginning for assistance but no resolution from them unfortunately. Only minimal return feedback, excuses, indirect accusations and handing it over to someone else to handle who never does. The director, Armando Da Silva, has yet to return one of my 3 messages left for him to resolve this issue. We have also been dealing with a gentleman named Deets but we do not get return calls or feedback from him either. Solar Advice actually had the cheek to say the unit must be couriered to Jhb once again for repairs after the latest error on the invertor. We purchased a brand new unit and cannot understand why it has not been replaced as it should have been instead of constant phone calls, emails, inconvenience and cost to us the consumer for having done absolutely nothing wrong but purchase a faulty Growatt unit. Apparently it is Growatt policy to not replace the faulty unit.