Wrong items delivered or no items delivered

1. I ordered a make up bag 2 months ago. I emailed Groupon Support. I received no reply other than a generic email informing me they would be in touch. Still nothing.<br> <br> 2. I ordered a 16 piece cookware pot set. I received a folding plastic table instead. Firstly the delivery note stated that this was the cookware set. Secondly I received an email from groupon saying my order of the plastic table has been dispatched. I NEVER ORDERED THIS and it is not in my groupon list. I called the call centre as I all ready have experience with the online customer fault logging and their lack of response. I then had to log a report to request a collection on ANOTHER SITE. This SHOULD have been arranged by groupon on the phone. As a customer I should not have to repeatedly contact a company for a fault on their part. At the same time I have been charged a large amount for a set of pots that I have not received.<br> <br> I am extremely disappointed after being a loyal groupon customer for many years. Previously you would email the support centre and resolve. The new system is terrible and replies and satisfaction is hard won.