Worst Voucher EVER purchased

<div>I have purchased a voucher to the value of R499 for a Brazilian **** out via a groupon deal in January 2016. I have made a booking with Juan and used the voucher in February 2016 at Juan @ Cutting Edge. On arrival and meeting Juan, he informed me that my hair looks very dull and that I need to add colour to it. I asked whether colouring and adding chemicals can be used at the same time, he said yes. He explained the procedure as he sounded as if he knows exactly what he was doing and since I purchased the voucher from a reputable source, I had no concern at all.</div> <div> </div> <div>He s****ed the Brazilian procedure and afterwards washed it off. He then app**** another chemical that burnt my scalp and he said that it was quite normal. He then app**** a red liquid that he said would enhance my hair. He also suggested that I need to trim off the dead ends of my hair which he done. Then all chemicals were rinsed off.</div> <div> My hair was then dried and he commenced to flat iron my hair. He then app**** a spray and a serum which he said would soften my hair. He advised that I should wash off the whole procedure applications by the third day. I requested from him which products I should use and he advised that he would sell me products that I had to use until the Brazilian is completely washed or grown out. He charged me R300 for his "own" chemicals which had no labels on as to what the content of the bottles are. He also charged me R100 for the trimming of my hair and another R100 for a wash and **** which I can do within the next month at his salon.</div> <div> </div> <div>He did not issue me with any receipts for the procedure and additions, which is strange as most salons issue me with receipts of procedures done.</div> <div> </div> <div>After my first wash at home I noticed that my hair was hard, brittle and s****ed to fall out. I made contact with him and he advised me that I should apply the conditioner and leave it on for a long period of time, which I did. It still did not work and I avoided to iron my hair as per his instruction as this would have caused even more damage.</div> <div> </div> <div>I visited two salons in order to restore my hair and cut off the pieces breaking to restore and treat my hair with known products. I spent R665.00 just for the two salons in an attempt to bring my hair back to life again as it was before.</div> <div> </div> <div>I called Juan and informed him that I had to go for treatments and both salons advised that I need to purchase specific salon approved products in order to restore my hair. He Juan offer a R300 voucher at his salon to have my hair treated. I refused the offer as he messed up my hair in the first place and I had no confidence in him to do anything on my hair ever again. Juan then offered to order the treatment at his cost after I informed him that I will contact groupon and lay a complaint. He advised me that the treatment will be at his salon within three days time. I have sent Juan several messages and he said that the product has been ordered and on its way. After a couple of days of not answering my calls and messages, I requested my husband to phone and to my surprise, my husband's call was answered. He informed my husband that the product has been delivered to his salon and he was waiting for me to collect. When my husband went to collect the product at his salon, he handed my husband R300 in cash and said that he decided to give cash instead of the treatment. My opinion is that he never ordered the treatment and only said so just to keep me quite and off his back as the treatment cost R485.00.</div> <div> </div> <div>I did not have any satisfaction as to how this matter was handled as I have spent so much money to restore my hair than what I went for. I again phoned Juan and informed him that I am taking this matter further to which he responded that If should ever drag his name through the mud, he will take me to court. A day after that phone call he asked me how can we resolve the matter. I responded to him that I would like to have back half the money I spent fixing my hair. He agreed to the terms and advised me that the money would be deposited into my bank account on Monday 18 April 2016 as he is tired of my silliness and stupidity. Payment into my account as per his word did not materialise and I have made several attempts to contact him since Tuesday 19 April. He is refusing to answer my calls and respond to my messages as I would like to know why he never deposited the money into my account.</div> <div> </div> <div>After rejecting my calls, I decided to phone from another number to which he answered the call. I asked him when will he deposit the money into my account and he responded that he is sick and tired of me and he will not refund me the agreed amount and subsequently dropped the phone in my ear.</div> <div> </div> <div>The NO-SUPPORT message received from Groupon...... But yet they are still promoting the voucher deals for Juan@Cutting Edge.....</div> <div> </div> <div><strong>Shameez</strong> (Groupon Customer Support - EMEA) <p style="font-family: 'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Verdana,Tahoma,sans-serif; font-size: 13px; line-height: 25px; margin-bottom: 15px; margin-top: 0; padding: 0; color: #bbbbbb;">May 7, 15:42</p> <div style="color: #2b2e2f; font-family: 'Lucida Sans Unicode','Lucida Grande','Tahoma',Verdana,sans-serif; font-size: 14px; line-height: 22px; margin: 15px 0;"> <p dir="auto" style="color: #2b2e2f; font-family: 'Lucida Sans Unicode','Lucida Grande','Tahoma',Verdana,sans-serif; font-size: 14px; line-height: 22px; margin: 15px 0;">Dear Fatima,</p> <p dir="auto" style="color: #2b2e2f; font-family: 'Lucida Sans Unicode','Lucida Grande','Tahoma',Verdana,sans-serif; font-size: 14px; line-height: 22px; margin: 15px 0;">I am sincerely sorry this deal turned out to be such a bad experience for you. Thanks for letting us know.</p> <p dir="auto" style="color: #2b2e2f; font-family: 'Lucida Sans Unicode','Lucida Grande','Tahoma',Verdana,sans-serif; font-size: 14px; line-height: 22px; margin: 15px 0;">We have escalated the matter to Jaun @ Cutting Ends and can confirm the services were rendered and you were happy when you left the Salon. Unfortunately we are unable to refund you for this voucher and for any additional costs incurred.</p> <p dir="auto" style="color: #2b2e2f; font-family: 'Lucida Sans Unicode','Lucida Grande','Tahoma',Verdana,sans-serif; font-size: 14px; line-height: 22px; margin: 15px 0;">In order to try and resolve this issue I recommend contacting the partner business and/or the creditors involved directly.</p> <p dir="auto" style="color: #2b2e2f; font-family: 'Lucida Sans Unicode','Lucida Grande','Tahoma',Verdana,sans-serif; font-size: 14px; line-height: 22px; margin: 15px 0;">If you have any further questions please don’t hesitate to contact us on ***</p> <p dir="auto" style="color: #2b2e2f; font-family: 'Lucida Sans Unicode','Lucida Grande','Tahoma',Verdana,sans-serif; font-size: 14px; line-height: 22px; margin: 15px 0;">Kind regards,</p> <p dir="auto" style="color: #2b2e2f; font-family: 'Lucida Sans Unicode','Lucida Grande','Tahoma',Verdana,sans-serif; font-size: 14px; line-height: 22px; margin: 15px 0;">Shameez<br /> Customer Services Team Leader<u></u><strike></strike></p> </div> </div> <p> </p>