Worst Service

I ordered 2 for the price of 1 power packs on the 3/12 and paid for it immediately, 4 phone calls later I have still not received it, and today is the 22/12. On calling the Call Centre at 8:54 am today I got a closed message which says our operating hours are from 8:30 am Monday to Friday and we are closed on public holidays, so why do I get a closed message. This has happened on a previous occasion as well when I ordered two Swim suit wraps, I never received the wraps and never received a refund despite several engagements with this company. In my opinion Groupon is dishonest and is operating in the dark ages with their so called 14 day delivery promise, they do not keep their customers informed about the order progress and take an inordinate amount of time to answer calls, which is at the customers expense. Their Call Centre agents are courteous, professional and disempowered, Clearly the MANAGEMENT TEAM need a wake up as they are ineffective and don't care about their customers!!!!!!