Worst customer service!

On the 24th of April I order a voucher for an activity on the website. The same day i paid using the reference received from Groupon. Weeks have passed and 2 weeks ago i contacted Groupon inquiring where my voucher is. No trace... the agent traced my payment in their bank and said he would escalated it to the finance department who would provide me with a credit in order to buy the voucher again.<br> <br> 1. No explanation offered as to what went wrong in the 1st place.<br> 2. 2 weeks later and still no credit AND THE VOUCHER I BOUGHT WILL BE EXPIRING SOON<br> 3. Phoned this morning was put on hold, 13 minutes late I hang up!! <br> <br> Sibulele Sikuni (Groupon Customer Support - EMEA) <br> May 12, 08:53 <br> Good morning Amanda,<br> Thank you for the requested information.<br> Please be informed that I have sent the details to our payments department and once the refund has been processed, you will receive an email of confirmation and when you can expect the amount to reflect into Groupon your account.<br> Have a lovely day further.<br> Kind Regards<br> Sibulele Sikuni<br>