CS
Craig S
1 reviews | Active since May 2015
22 May 2015, 07:25
Withholding Refund
The laptop coolers I order was delivered damaged. These have been returned and received by the supplier. The supplier advised that Groupon must issue the refund. After numerous emails and telephone calls to Groupon I have still not received my refund nor any communication from them beside this automated response: While we usually aim to respond to emails within 3 to 5 working days, we are currently experiencing an unusually high volume of mails... ...The Groupon Customer Service Team.
Helpful (0)
Replies (1)0
Replies (1)
Groupon's replyOfficial
22 May 2015, 10:49Hello FairTradeCraig,
We truly apologise for the inconvenience caused.
I have now cancelled your Groupon and refunded the amount back to your method of payment. Please allow up to 5-7 working days for the payment to clear back to your account.
Kind regards
GrouponSA
We truly apologise for the inconvenience caused.
I have now cancelled your Groupon and refunded the amount back to your method of payment. Please allow up to 5-7 working days for the payment to clear back to your account.
Kind regards
GrouponSA
Best regards,
Groupon's reply22 May 2015, 10:49
Official
Hello FairTradeCraig,
We truly apologise for the inconvenience caused.
I have now cancelled your Groupon and refunded the amount back to your method of payment. Please allow up to 5-7 working days for the payment to clear back to your account.
Kind regards
GrouponSA
We truly apologise for the inconvenience caused.
I have now cancelled your Groupon and refunded the amount back to your method of payment. Please allow up to 5-7 working days for the payment to clear back to your account.
Kind regards
GrouponSA
Best regards,