Why do I constantly have to contact you?????

I ordered two different product on Friday, today is Wednesday, the one order went through but a additional of the same product was added and is still pending. <br> <br> My other product is still processing, and has been since Friday, I paid these two minutes apart. <br> <br> I called on Monday, waited 21 minutes on hold, just to be told that Friday was super busy for them and I must wait until Wednesday as it takes 5 working days for eft to clear??? and call again today (Wednesday), was on hold for 17 minutes today, only to be told that I must call back on Friday and even though they say approximately 5 working days, they cant give me a time frame at all. <br> <br> Above all of this I have sent in many email and enquiries from their website about this, and nothing!!!!<br> <br> This is the worst service ever, I feel that this company is taking people for a ride and using LAME excuses for their BAD service.<br> <br> I love online shopping and I only use the service as they have awesome local deals.<br> <br> But I will no longer be using them ever again, Takealot,....i ordered on Friday, it was delivered on Saturday??<br> <br> <br> HORRIBLE HORRIBLE HORRIBLE!!!!