Where is my purchase and where is the support?

After days of unsuccessful attempts at contacting Groupon's customer support services.<br> I finally managed to get through to Pumza,<br> <br> She confirmed that Groupon already had a record of my original complaint and record of my new concern for another product which I purchased from Groupon and which has still not yet been delivered.<br> Reference numbers where provided.<br> <br> She reportedly had to escalate the complaints to the products department for investigation.<br> Apparently the product department is hopelessly understaffed and only has two people employed to deal all concerns?<br> <br> My first query for the purchase of a projector was also escalated to the products department on the 24th of July.<br> Today is the 13th of August and I have had NO response from Groupon.<br> <br> This is despite their pledge to respond within 2 working days!!<br> <br> this is totally unacceptable and not what I have come to expect from this online company!