Where is my money / order

I placed an order on 20/3/2015.<br> After numerous calls and emails I was advised my account had been suspended.<br> Eventually Groupon had the audacity to request a photocopy of my ID and both sides of my Credit card.<br> <br> I refused and advised they either deliver my product or refund me and close my account. (30/3/2015)<br> Note: I had previously made a much larger order with the same card, have been using the same email address etc.<br> <br> Despite numerous mails to both the US and local Groupon offices nothing has happened and no-one has bothered to respond. I have neither my order nor my money.<br> <br> How far do I need to take this? Do I need to approach the SAPS and lay a theft/***** charge against your damn company to get my money back???