Waiting for Feedback

I have been in contact with the supplier on the 18/05/2015 and a few seconds later received an email to rate the call centre's service #***2. This call has not even been resolved yet. I purchased a voucher for Breakfast at Destiny Lodge in Cullinan and upon phoning them was advised that they do not do individual breakfast's only bed and breakfast and that this deal is running with the overnight stay promotion that they have. The call centre agent advised me that he has to lodge a query and will phone me back by the afternoon. I had to phone again twice since then only then to be told it takes 72 hours to get back to me. This morning when I looked at the Groupon deals, this deal is no longer available so I phoned again. Still no luck, they are still waiting for a response. My son in America bought me another coupon for the same deal as a Mothers Day gift I cannot go back to him now and say sorry this was false advertising, but they insist that he must claim back the refund on his deal. I will not do this, as in my eyes he did what he thought was a lovely Mothers Day gift. Why is the service in SA so poorly?<br>