WAITING 3 WEEKES FOR A REFUND OF R198.00 INCORREC

I purchased a ticket via GROUPON for Cool Runnings on 6 January, they never rep**** with my voucher number. After phoning them 6 times speaking to several agents, ALL PROMISING me to get my voucher within 48 - 72 hours nothing happened. I again phoned and again spoke to several agents after the 48 - 72 hours expired. Also received several emails to confirm that GROUPON will refund me and that is in progress...... This is now 2 weeks later, STILL NO VOUCHERS, STILL NO REFUND!!!!! EMPTY PROMISES OVER TELEPHONE, EMPTY EMAIL PROMISES!! I WOULD SUGGEST NOBODY TO BELIEVE IN THEIR SYSTEM AS IT IS NOT WORKING. I EVEN SEND MY PROOF OF PAYMENT A FEW TIMES, THEY NOT EVEN LOOKING AT IT!!! VERY VERY BAD SERVICE!!!! THEY ASKED FOR MY BANKING DETAILS TWICE ALREADY, SEND IT 4 TIMEAS ALREADY - STILL NO REFUND , APOLOGY OR VOUCHERS!!!!