VERY VERY POOR service!!!!

I ordered goods on the 17 November and paid by EFT within hours. The description advised free delivery and that a tracking number would be provided. After being patient for over a week I emailed to ask about the delivery - no response. I emailed again a few days later and no response. I then called on Monday 14th (15-20 min queues) to have the first call cut. When I called back (further 20 mins) I was told that the order wasn't placed and that it would be looked into.I received a \refund"email. I called back (15 min queue) to be told that it would be looked into and that I would receive a call by the end of the day. 2 days later and no call. Status on Groupon shows item refunded (not a call/explanation). As of today there is no refund in the Account. I did everything right. Groupon made the error and I have NO goods. Surely the courtesy of a manager calling me would be in order. Obviously NOT. Terrible service. I now know that Groupon is the BIG ocean and we are small fish. Its little wonder that they always have 15-20 min customer service queues !!! Shocking service - be very careful."""