Very bad service

Hi, I bought a Belly Burner Voucher for R249 on the 13th October 2015, ref GRPZARZIPR94, Groupon code: ***BGE, Security code: BDCC3214C4 and paid by EFT on the 14th October 2015.<br> AND up to now I haven't received my order, and when I called customer services I was told that I paid late but one of your rules say \payment must be made within 5 days"which I did and now I am told that I will be refunded the money because I paid late. I am so sick of this as it is not happening for the first time. I don't want any refund but I want what I ordered."""