Unredeemable Voucher

<p>on 25 January 2016 I bought a voucher for the IGrow Academy (Advanced Events Management) and I tried redeeming the voucher on their website but with no success. I then advised Groupon about my challenge and i was told to email Jared from iGrow Academy of which I did 3 times without receiving any response or acknoledgement of receipt. Each time I tried I would call Groupon and their Customer Service Consultants would tell me that they have escalated my query and someone would call me but to this day nobody has called me. I recently asked for a refund as this is getting me nowhere and it's been a week that the refund has not been processed. It seems Groupon cares less about the inconvenience they already caused but now they are delaying refunding me.</p>