BD
Bridgett D
1 reviews | Active since Jan 2014
06 May 2015, 14:07
TOTALLY UNACCEPTAPLE
On the 20.04.2015 I bought a groupon voucher worth R1320.00 and used an incorrect Ref, I then contacted groupon and was told to send thru POP and ref number that was given to me, I did that and they managed to trace the payment, I was then told I would get a refund for the amount as the deal was no longer avail, I have been waiting for my refund since the 28.04.2015 I was told it will take 48 hours and to date I'm still waiting I have sent an email and no one has responded and I have tried to call but the que is just too much I have wasted R60.00 airtime trying to reach them and they never get back or follow up on queries.
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Replies (1)Groupon's replyOfficial
06 May 2015, 14:40Hello bdlwengu,
Thank you for making contact
Please be advised we have escalated your refund request to payments to make the reference available to refund. As soon as this is done we will refund your account and notify you. Sorry for the inconvenience this has caused you.
Kind Regards
GrouponSA
Thank you for making contact
Please be advised we have escalated your refund request to payments to make the reference available to refund. As soon as this is done we will refund your account and notify you. Sorry for the inconvenience this has caused you.
Kind Regards
GrouponSA
Best regards,
Groupon's reply06 May 2015, 14:40
Official
Hello bdlwengu,
Thank you for making contact
Please be advised we have escalated your refund request to payments to make the reference available to refund. As soon as this is done we will refund your account and notify you. Sorry for the inconvenience this has caused you.
Kind Regards
GrouponSA
Thank you for making contact
Please be advised we have escalated your refund request to payments to make the reference available to refund. As soon as this is done we will refund your account and notify you. Sorry for the inconvenience this has caused you.
Kind Regards
GrouponSA
Best regards,
